- How can I book a ticket online?
- Where can I view my booking?
- How far in advance can I book a flight ticket?
- What payment methods can I use to pay for my booking?
- Why is there a need in anti-fraud payment verification?
- Is it possible to save my booking without payment?
- What does the status of my booking mean?
- How to check the fare rules in "My Account"?
- How can I get the itinerary receipt?
- What do I need to know when I take a connecting flight?
- How do I enter passenger information when creating a booking?
- Can I change date or itinerary in my booking?
- Can I change or correct my name or sex in my ticket?
- How can I correct a mistake in my ticket?
- How сan I pay for changes?
- How can I cancel the booking?
- What should I do in the event of unforeseen changes?
- What you need to know upon purchase of a low-cost flight
- How can I use the bonus card from the airline?
- Can I select a seat on the plane?
- Will I have an in-flight meal?
- Can I select a special meal?
- How to check in for the flight?
- How can I check in for the flight online?
- Where the booking reference number and the e-ticket number may be found?
- How can I get the boarding pass?
- What if I can't print out my itinerary receipt or check in for the flight online?
- How to find baggage allowance?
- What is the checked baggage allowance?
- What may not be transported in the carry-on baggage?
- What is the limit of carry-on baggage?
- How to book carriage of sport equipment?
- Baggage on code-sharing flights
- Travel with animals
- How to buy a ticket for child?
- What ticket is required for an infant (0–2 years old)?
- What ticket is required for a child (2–12 years old)?
- How much does it cost to make changes in my ticket?
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How can I cancel roundtrip flights consisting of two one-way flights?
If your trip consists of two one-way tickets with one of the flights operated by a low-cost airline and you need to cancel your flight, please proceed as follows:
- Call us to check for available options;
- Call the low-cost airline to cancel your booking;
- Call us back to complete the cancellation with the other airline in your trip.
If you haven't found an answer to your question, please contact our Customer Care Service
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