Timetable changes that make connection impossible

If the changes in flight duration or departure/arrival terminal make connection impossible, we send you email about the changes and offer (if available) an alternative flight or a flight offered by the airline. You must choose: either accept the alternative flight or cancel the trip.

In the event of trip cancellation, the full ticket refund is made (except payment system markup) for all the canceled segments if it is allowed by rules of the airline company.

To confirm your acceptance of the flight change, log into “My Account”–“Flight Tickets”–“Booking #”–“Edit order”–“Change of Date/Route.” The new alternative flight will be displayed on the page. If you accept it, press “Confirm.” We will send the updated itinerary receipt to your email.

To cancel the trip, log into “My Account”–“Flight Tickets”–“Booking #”–“Edit order”–“Refund request” and apply for refund.