Authorization problems

What may cause authorization problems:

1. Incorrect login (email).

Check whether you have entered the domain part of your email address correctly (for example, …..@gmail.ua instead of …..@gmail.com). Check the correct spelling of your email address in your email client, copy and paste it in the “Login” field.

You might have entered the domain part of your email address incorrectly during registration. If you haven’t received any emails from our site, this might be the case. Please contact our Customer Support and explain the situation.

2. Incorrect password.

Open the email you received after registration and copy and paste the password specified in it in the “Password” field. If you have changed your password and can’t remember it, click on “Forgot password?” and enter your email address. You will receive two emails within the next 15 minutes: one containing a request confirmation link and the other one containing your new password.

If a wrong password is entered five times in a row, the account will be blocked. In 120 minutes the system will automatically unblock it, and you'll be able to try to log in again. You may as well click on the link "Forgot password" – the account will be unblocked upon password change.

3. You have copied the password in the email with spaces or extra characters.

A space before or after a password counts as a character, so make sure you copy the password without any spaces.

4. Some special keyboard functions are turned on.

Check your keyboard language and whether the Caps Lock function is turned off.

5. You made a purchase on a different website.

Perhaps you have placed an order on a similar website and not on our site, which is why we don’t have any data associated with you.

6. Your browser is outdated.

If you are using Internet Explorer 8, Opera 10 or their older versions, try to update your browser or use a different one.

We suggest changing your password after successful authorization. You can change your password anytime in “My account” by heading to “Account Setup”.

If you still can’t log in or if you are sure that you are experiencing authorization problems due to a reason we failed to mention here, please contact our Customer Support.