Terms of train tickets refund online

We recommend you to return a ticket not later than 24 hours before the departure of your train. In this case, the entire price of the ticket is refundable (not including agency fees and charges of railwy company).

Funds will be returned in the same way as they were paid for the ticket. The term of funds arrival at your account varies from 5 to 90 business days after ticket return. In the majority of cases, confirmation from Ukrzaliznystia proceeds within 30 days after ticket return.