It's
a pity when you have to cancel a planned trip and return your tickets.
And it is especially a pity if you are losing money because of this.
If you buy the Refund Guarantee service, you will receive 100% of the
tickets' cost in case of a return. At the same time, it doesn't matter
what the fares/commissions of Ukrzaliznytsia will be.
- You can book the service for all train tickets.- Tickets can be returned no later than 3 hours before the train departure.
How to buy the service?
You can buy the Return Guarantee service together with tickets on the
page for entering passenger data. In case of round-trip tickets
purchase, the service is added separately for each direction.
What to do if the trip is cancelled?
If you return tickets on the website:
Apply for a ticket refund in your personal account no later
than 3 hours before the train departure. After processing your request,
you will see the refund amount.
Please
note that it is possible to issue a ticket refund online only through
the website since it is not yet possible to get all the necessary data
through the mobile application.
The refund sum does not include:- the cost of the Money Back Guarantee service;
- bonuses or additional discounts which were used to pay for the order;
- the cost of the Quick Refund service, since the service will be provided.
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