Passengers on a journey involving an ultimate destination or a stop in a
country other than the country of departure are advised that
international treaties known as
The Montreal convention, or its predecessor,
The Warsaw convention, including its amendments (
Warsaw convention
system), may apply to the entire journey, including any portion thereof
within a country. for such passengers, the applicable treaty,
including special contracts of carriage embodied in any applicable
tariffs, governs and may limit the liability of the carrier.
NOTICE of Liability Limitations
The
Montreal Convention or the Warsaw Convention system may be applicable
to your journey and these Conventions govern and may limit the liability
of air carriers for death or bodily injury, for loss of or damage to
baggage, and for delay.
Where the Montreal Convention applies, the limits of liability are as follows:
- There are no financial limits in respect of death or bodily injury.
- In
respect of destruction, loss of, or damage or delay to baggage, 1,131
Special Drawing Rights (approximately EUR 1,200; US $1,800) per
passenger in most cases.
- For damage occasioned by delay to your
journey, 4,694 Special Drawing Rights (approximately EUR 5,000; US
$7,500) per passenger in most cases.
EC Regulation No. 889/2002
requires European Community carriers to apply the provisions of the
Montreal Convention limits to all carriage by them of passengers and
their baggage by air. Many non-European Community carriers have elected
to do so in respect of the carriage of passengers and their baggage.
Where the Warsaw Convention system applies, the following limits of liability may apply:
- 16,600
Special Drawing Rights (approximately EUR 20,000; US $20,000) in
respect of death or bodily injury if the Hague Protocol to the
Convention applies, or 8,300 Special Drawing Rights (approximately EUR
10,000; US $10,000) if only the Warsaw Convention applies. Many
carriers have voluntarily waived these limits in their entirety, and US
regulations require that, for journeys to, from or with an agreed
stopping place in the US, the limit may not be less than US $75,000.
- 17
Special Drawing Rights (approximately EUR 20; US $20) per kg for loss
of or damage or delay to checked baggage, and 332 Special Drawing Rights
(approximately EUR 400; US $400) for unchecked baggage.
- The carrier may also be liable for damage occasioned by delay.
- Further
information may be obtained from the carrier as to the limits
applicable to your journey. If your journey involves carriage by
different carriers, you should contact each carrier for information on
the applicable limits of liability.
Regardless of which Convention applies to your journey, you may benefit from a higher
limit of liability
for loss of, damage or delay to baggage by making at check-in a special
declaration of the value of your baggage and paying any supplementary
fee that may apply. Alternatively, if the value of your baggage exceeds
the applicable limit of liability, you should fully insure it before
you travel.
Time limit for action: Any action in court to
claim damages must be brought within two years from the date of arrival
of the aircraft, or from the date on which the aircraft ought to have
arrived. Baggage claims: Written
notice to the carrier must be
made within 7 days of the receipt of checked baggage in the case of
damage, and, in the case of delay, within 21 days from the date on which
it was placed at the disposal of the passenger.
Notice of Contract Terms Incorporated by Reference
Your
contract of carriage with the carrier that provides you with carriage
by air, whether international, domestic or a domestic portion of an
international journey is subject to this notice; to any notice or
receipt of the carrier; and to the carrier’s individual terms and
conditions (Conditions), related rules, regulations and policies
(Regulations) and any applicable tariffs.
If your carriage is by more
than one carrier, different Conditions, Regulations and any applicable
tariffs may apply for each carrier.
The Conditions, Regulations and
any applicable tariffs of each carrier are, by this notice, incorporated
by reference into and made part of your contract of carriage.
The Conditions may include, but are not restricted to:
- Conditions and limits on the carrier’s liability for the bodily injury or death of passengers.
- Conditions
and limits on the carrier’s liability for the loss of, damage to or
delay of goods and baggage, including fragile or perishable goods.
- Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
- Application
of the carrier’s Conditions and limits of liability to the acts of the
carrier’s agents, servants and representatives, including any person
providing either equipment or services to the carrier.
- Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.
- Rules
about reconfirmations or reservations; check in times; the use,
duration and validity of air transportation services; and the carrier’s
right to refuse carriage.
- Rights of the carrier and limits on
the carrier’s liability for delay or failure to perform a service,
including schedule changes, substitution of alternative carriers or
aircraft and re-routing, and, when required by applicable law, the
obligation of the carrier to notify passengers of the identity of the
operating carrier or substituted aircraft.
- Rights
of the carrier to refuse carriage to passengers who fail to comply with
applicable laws or who fail to present all necessary travel documents.
You
can obtain more information about your contract of carriage, and find
out how to request a copy, at places where transportation on the carrier
is sold. Many carriers also have this information on their websites.
When required by applicable law, you have the right to inspect the full
text of your contract of carriage at the carrier’s airport and sales
offices, and upon request, to receive a copy by mail or other delivery
service from each carrier free of charge.
If a
carrier sells air transportation services or checks baggage specifying
carriage on another carrier, it does so only as agent for the other
carrier.
You cannot travel if you do not have all required travel documents, such as passport and visa.
Governments may require your carrier to provide information on or permit access to passenger data.
Denied boarding
Flights
may be overbooked, and there is a slight chance that a seat will not be
available on a flight even if you have a confirmed reservation. In
most circumstances, if you are denied boarding involuntarily, you are
entitled to compensation. When required by applicable law, the carrier
must solicit volunteers before anyone is denied boarding involuntarily.
Check with your carrier for the complete rules on payment of denied
boarding compensation (DBC) and for information on the carrier’s
boarding priorities.
Baggage
Excess valuation may be
declared on certain types of articles. Carriers may apply special rules
for fragile, valuable, or perishable articles. Check with your
carrier.Checked Baggage
Carriers may
permit a free checked baggage allowance, which is set by the carrier
and may differ by class, and/or route. Carriers may apply extra charges
for checked baggage in excess of their permitted allowance. Check with
your carrier.
Cabin (Unchecked) Baggage
Carriers
may permit a free cabin baggage allowance, which is set by the carrier
and may differ by class, route, and/or aircraft type. It is recommended
that cabin baggage be kept to a minimum. Check with your carrier. If
more than one carrier is providing the transportation for your journey,
each carrier may apply different rules on baggage (both checked and
cabin).
Special baggage liability limitations for US travel
For
domestic travel wholly between US points, federal rules require any
limit on a carrier’s baggage liability to be at least US$3300.00 per
passenger, or the amount currently mandated by 14 CFR 254.5.
Check-in times
The
time shown on the itinerary/receipt is the departure time of the
aircraft. Flight departure time is not the same as the time you must
check-in or the time you must be available for boarding. Your carrier
may refuse you carriage if you are late. Check-in times, as advised by
your carrier, are the latest times at which passengers can be accepted
for travel; boarding times, as advised by your carrier, are the latest
times at which passengers must present themselves for boarding.
Dangerous goods (hazardous materials)
For
safety reasons, dangerous goods must not be packed in checked or cabin
(unchecked) baggage except as specifically permitted. Dangerous goods
include but are not limited to: compressed gases, corrosives,
explosives, flammable liquids and solids, radioactive materials,
oxidising materials, poisons, infectious substances, and briefcases with
installed alarm devices. For security reasons, other restrictions may
apply. Check with your carrier.
Dangerous goods.
Do not pack or carry onboard the items pictured below without checking with your carrier.
Do not endanger your safety or that of your fellow passengers.
Contact your carrier for more information.
Translations and other useful information is available at the
IATA website.
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